Buyer Protection

FAQ's, Guides and General Information.

Buyer Protection

Buy with confidence

Ludkins Collectables provides all buyers and sellers protection through the means of PayPal, this is the same level of protection as other leading marketplaces.  Credit cards and debits cards are accepted but they are also processed through PayPal.

Ludkins Collectables have included features within our services, such as:

1) A reputation system.

2) Ludkins Approved Sellers (for those that are personally known or trusted)

3) Report an item/seller

4) Customer Care

5) We've maintained the rights to ban sellers

6) You have the right to return an item (within the legal requirements)

7) PayPal payment protection

8) SSL website security


PayPal Protection

Personal

When buyers pay with PayPal on any website, PayPal Buyer Protection covers them in case there is a problem. If an item doesn’t arrive or is significantly not as described, we will help buyers get a full refund.

To qualify for PayPal Buyer Protection:

  • Use PayPal to complete your payment.
  • Let the seller know there's a problem with the transaction by opening a dispute in the Resolution Centre within the timeframe noted in the transaction details. If you can't resolve the issue with the seller, escalate the dispute to a claim within 20 days of the date you opened the dispute.
  • Keep your PayPal account in good standing.


If your transaction qualifies for PayPal Buyer Protection you are covered for the full purchase price plus the original shipping charges.

You can report your problem in the PayPal Resolution Centre or the eBay Resolution Centre. Either way, you’ll receive the same coverage. To find out how to report a problem on eBay, go to eBay and click Resolution Centre at the bottom of any page.

Please note that some purchases such as vehicles in the Motors category, industrial machinery used in manufacturing and Real Estate aren't eligible for PayPal Buyer Protection.

To learn more about PayPal Buyer Protection and to see a full list of eligibility requirements and exclusions, please review our User Agreement. You can find the User Agreement by clicking Legal at the bottom of any PayPal page.


PayPal Protection

Business

PayPal offers Buyer Protection and will reimburse buyers who meet our eligibility requirements and (1) didn’t receive the item from their seller or (2) the item received is significantly different from how the seller described it.

Keep in mind, PayPal Buyer Protection doesn’t cover all transaction problems and has some specific eligibility requirements. To qualify, buyers must meet the requirements detailed in the Buyer Protection section of the User Agreement. Please review it carefully. Here is a general summary of those requirements:

  • Pay for the item from your PayPal account.
  • Let the seller know there is a problem with the transaction by opening a dispute in the Resolution Centre within the timeframe noted in the transaction details. Then, escalate the dispute to a claim within 20 days of the date you opened the dispute.
  • Keep your PayPal account in good standing. Some identifying factors of an account in good standing include:
    • Not having an account balance below zero
    • Maintaining up to date funding sources
    • Maintaining low Chargeback and buyer complaint rates if you are a Merchant
  • The item purchased must be for a tangible, physical good. All transactions made on or after July 1, 2015 for intangible merchandise, virtual items, digital goods and content, and services will be eligible for expanded PayPal Buyer Protection.
  • Here are some examples of items that are not eligible:
    • Real estate, including residential property.
    • Businesses.
    • Vehicles, including motor vehicles, motorcycles, caravans, aircraft and boats.
    • Custom-made items.
    • Travel tickets, including airline flight tickets.
    • Items prohibited by the PayPal Acceptable Use Policy .

Please note that some purchases such as vehicles in the Motors category, industrial machinery used in manufacturing and Real Estate aren't eligible for PayPal Buyer Protection.

If your transaction qualifies for PayPal Buyer Protection you are covered for the full purchase price plus the original shipping charges. However, you may be required to return the item to the seller in which case you will be responsible for the cost of return shipping.

You can report your problem in the PayPal Resolution Centre or the eBay Resolution Centre. Either way, you’ll receive the same coverage. To find out how to report a problem on eBay, go to eBay and click Resolution Centre at the bottom of any page.

To see a full list of eligibility requirements and exclusions, please review our User Agreement. You can find the User Agreement by clicking Legal at the bottom of any PayPal page.


Please be sure to read our policies before attempting to make a claim.

1) Terms and Conditions
2) Item Condition Guide
3) Returns policy.

Please always wait at least 48 hours for the seller to reply before contacting Ludkins Collectables.